At Daystarr Tender Care, we are committed to protecting the privacy and confidentiality of our clients' personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and relevant UK data protection laws.

We may collect and process the following personal data from our clients, their families, or representatives when providing domiciliary care services:

• Personal details: Name, address, contact information (telephone, email), date of birth, and emergency contact details.
• Medical information: Health conditions, medications, treatment plans, and details of healthcare professionals involved in your care.
• Care needs: Information about the care and support required, including personal preferences and past care history.
• Financial information: Payment details or information regarding care funding.
• Communications: Records of correspondence with you, your family, or your representatives, including telephone calls and emails.

Daystarr Tender Care uses the personal data we collect for the following purposes:

• To provide care services: Ensuring we deliver personalised domiciliary care tailored to your needs.
• To meet legal and regulatory obligations: Compliance with UK laws, safeguarding, and health and safety regulations.
• Billing and financial management: To process payments for services rendered.
• Communication: To keep you and your representatives informed about your care and any changes in services.
• Service improvement: To monitor, review, and improve the quality of the care we provide.

We process your personal data based on the following legal grounds:

• Consent: In certain cases, we will ask for your consent, particularly concerning health information. You may withdraw your consent at any time.
• Contract: Processing is necessary to fulfil our contractual obligations when providing domiciliary care services.
• Legal obligation: We process some data to comply with legal obligations, such as safeguarding regulations and health and safety requirements.
• Legitimate interests: We may process your personal data for legitimate business interests, provided it does not override your rights.

We may share your personal data with third parties only where necessary, including:

• Healthcare professionals: Such as GPs, nurses, or therapists involved in your care.
• Local authorities or care funding organisations: To manage care plans and financial support.
• Regulatory bodies: Such as the Care Quality Commission (CQC), to ensure compliance with care standards.
• Service providers: Trusted third-party organisations that assist us in delivering our services, such as IT support or payment processing.

Rest assured, we will never sell or share your personal data with unauthorised third parties for marketing purposes.

We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, or disclosure. This includes secure storage systems, encryption methods, and strict access controls.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically, this involves retaining personal data for the duration of your care and a period afterwards, as dictated by legal and regulatory requirements.

Under the GDPR, you have a number of rights regarding your personal data, including:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct or update any inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data in certain circumstances.
• Right to restrict processing: You can ask us to limit how we use your data.
• Right to data portability: You can request a copy of your personal data in a commonly used format.
• Right to object: You may object to our processing of your data in certain situations.
• Right to withdraw consent: Where we rely on your consent, you can withdraw this at any time.

If you wish to exercise any of these rights, please contact us using the details provided below.

We may update this Privacy Policy from time to time to reflect changes in law or our services. Any significant changes will be communicated directly to you, and the latest version will always be available on our website.

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your rights, please get in touch with us at:

Daystarr Tender Care
London, United Kingdom
Phone: 07951 408581
Email: info@daystarr.com

This Privacy Policy explains how Daystarr Tender Care collects, uses, and protects personal data in line with UK data protection laws.